Jordan Bluhm

Head of Product

Download resume.md
Resume.json

Principal-level Product Leader with 10+ years of experience building AI-native platforms, developer ecosystems, and enterprise SaaS products. Deeply technical, with a strong bias toward systems thinking, API design, and applied AI. Proven ability to translate emerging technologies (LLMs, agent frameworks, MCP, vector search) into scalable, revenue-generating products.

Experience

PostPilot

Head of Product · March 2026 – Present

  • Lead product for PostPilot, an AI-powered direct-mail marketing platform helping ecommerce and DTC brands drive retention and new-customer acquisition
  • Own product vision, strategy, and roadmap across engineering squads — spanning prospecting, retention, and lifecycle automation
  • Designed, built, and maintained the internal platforms that run the technology org's operations — a company-wide knowledge base and an AI-assisted support intake and triage system — replacing brittle spreadsheet-and-automation workflows with real-time, database-backed applications (Next.js / Supabase / Anthropic)
  • Delivered internally what real-world enterprise tooling (wiki, issue tracking, and helpdesk licensed across the org) would run an estimated $150–200K/year at company scale — while adding AI triage, prioritization, and live reporting those off-the-shelf tools don't provide out of the box
More
  • Drive AI and integration initiatives that connect physical mail with brands' ecommerce and marketing stacks
  • Established the operating model — single intake, SLAs, and routing — for all engineering requests; the knowledge platform became the single source of truth for customer-facing teams and the grounding layer for internal AI assistants

Recurly

Principal Product Manager – AI · May 2025 – March 2026

  • Lead Compass, Recurly's AI division, owning vision, architecture, and execution of AI-powered subscription management tools
  • Launched merchant-facing AI assistant leveraging Google Agent Developer Kit for conversational access to documentation, API help, and account insights
  • Designed and shipped Recurly Admin MCP: secure, authenticated layer enabling AI agents to safely call Recurly APIs
  • Built and evangelized AI evaluation and governance pipeline for safe production rollout
More
  • Defined short, mid, and long-term AI product roadmap including dynamic dunning recommendations and anomaly-based triggers
  • Delivered executive presentations driving buy-in for AI investment aligned with regulatory and compliance constraints

Recharge Payments

Principal Product Manager · June 2022 – May 2025

  • Launched agentic, AI-powered Subscription Concierge using LLMs for conversational subscription management (email, SMS, chat)
  • Drove strategic vision and delivery of enterprise-grade APIs supporting $100M+ ARR and 500+ employees
  • Conceived and launched configurable workflow-builder UI enabling CPG brands to automate complex subscription flows without code
More
  • Increased average customer value by 66% while decreasing TCO
  • Served 20-person product team as technical leader and platform SME

Recharge Payments

Senior Product Manager · July 2021 – June 2022

  • Architected and delivered scalable REST/RPC APIs and JavaScript/React SDKs with configurable rate limits
  • Redefined solution architecture to complete critical 6-month project in 2 days, accelerating enterprise deal closures
  • Presented at annual merchant conferences, aligning product strategy with C-suite vision

Recharge Payments

Product Manager · December 2019 – July 2021

  • Led cross-functional initiatives implementing robust API versioning for 20+ resources
  • Extended platform reach through integrations with Shopify, Magento, BigCommerce, and custom commerce solutions

Sovos Compliance

Product Manager · November 2017 – December 2019

  • Owned product roadmap for global tax compliance SaaS solutions serving enterprise clients
  • Oversaw integration of tax determination and reporting APIs with leading ERP and eCommerce platforms
  • Established executive-level value matrices scoring integration and market opportunities

Sovos Compliance

Product Associate · April 2017 – November 2017

  • Developed requirements and user stories for tax compliance APIs in Python, PHP, and Java environments
  • Optimized performance for integrations with Oracle EBS, SAP Cloud ERP, Netsuite, and Magento

Sovos Compliance

Program Coordinator · January 2016 – April 2017

  • Managed development backlog for SCRUM team overseeing zero-to-one products in SMB tax compliance

Sidebench Studios

Business Analyst · August 2015 – January 2016

  • Translated user and client feedback into actionable engineering specs for iOS apps in medical insurance, warehouse management, and new media

Apple Inc.

Technical Specialist · May 2014 – April 2015

  • Provided technical training, support and repair service while maintaining personal NPS score of 90%+

Skills

AI & ML

LLM-powered chat systems · Agentic architectures · Model Context Protocol (MCP) · Vector databases & embeddings · Prompt design & evaluation

Product Strategy

Executive-level roadmapping · Revenue growth ($10M → $100M+ ARR) · KPI definition & experimentation · Cross-functional leadership · Technical storytelling

Engineering & Platforms

REST & RPC API design · JavaScript/TypeScript SDKs · SaaS platform architecture · Payments & subscriptions · Data modeling

Tools & Infrastructure

Cursor, Claude Code, OpenAI · Google Agent Developer Kit · SQL, BigQuery, BI tooling · GitHub, Vercel, Supabase

Side Projects

Krengl

Shared wish-list and gift coordination platform with complex domain logic around visibility, reservations, and real-time notifications. · Next.js, TypeScript, Supabase, RLS

Sales Agent Skill Library

Open-source library of 27 enterprise sales methodologies packaged as Agent Skills. Research-backed frameworks for AI agents covering discovery, qualification, objection handling, and closing. · Agent Skills, MCP, Claude Code

CmdrGPT

AI-powered domain assistant for Magic: The Gathering rules and card intelligence. Built RAG system with continuous data ingestion, embedding pipelines, and vector search. · RAG, Vector Search, Agent Orchestration, Tool Calling

Aisl

AI-powered meal planning and grocery intelligence platform. Designing LLM-driven planning workflows, structured data extraction, and cost-aware AI pipelines. · Next.js, Supabase, LLMs

Education & Certifications

B.S. Mechanical Engineering — Kansas State University

Advanced AI Product Management Certification (2025)

Certified SCRUM Master (2018)